Privacy Policy
OMAE
1. Introduction
OMAE (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase our products or communicate with us.
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Who We Are
Business Name: OMAE
ABN: 16 253 893 641
Email: hello@omae.com.au
Phone: 0447 263 151
3. What Information We Collect
Depending on how you interact with OMAE, we may collect personal information including:
- your name
- email address
- phone number
- shipping address
- billing address
- order history
- payment information (processed securely by our payment providers)
- information you provide when contacting us
- newsletter subscription preferences
- website usage information collected through cookies and analytics.
We only collect information that is reasonably necessary to provide our products and services.
4. How We Collect Information
We may collect personal information when you:
- place an order
- create an account (if available)
- subscribe to our emails
- contact us
- participate in surveys or promotions
- browse our website
- interact with us through social media.
Some information is collected automatically through cookies and website analytics.
5. How We Use Your Information
We may use your personal information to:
- process and deliver your orders
- communicate about your purchases
- respond to enquiries
- provide customer support
- improve our website and customer experience
- send marketing communications where you have chosen to receive them
- meet our legal obligations
- detect fraud or protect the security of our website.
We do not sell your personal information.
6. Marketing Communications
If you choose to subscribe to the OMAE Journal or our email updates, we may occasionally send thoughtful reflections, product updates and seasonal communications.
We will only send marketing communications where we are permitted to do so, and every marketing email will include a simple way to unsubscribe.
You may unsubscribe at any time using the unsubscribe link included in every email or by contacting us directly.
7. Payments
Payments are processed securely by trusted third-party payment providers, including:
- Stripe
- PayPal
- Afterpay
OMAE does not store your complete payment card details.
8. Website Platform
Our website is hosted on Squarespace.
Squarespace may collect technical information necessary to operate the website, including device information, browser information and website usage statistics.
Please refer to Squarespace’s Privacy Policy for further information about how they manage personal information.
9. Cookies
Our website uses cookies and similar technologies to:
- remember your preferences
- improve website performance
- understand how visitors use our website
- provide a better browsing experience.
You may choose to disable cookies through your browser settings, although some parts of the website may not function as intended.
10. Analytics
We may use website analytics services to better understand how visitors use our website.
These services collect aggregated information such as:
- pages visited
- time spent on pages
- general location information
- device type
- browser type.
This information helps us improve the experience of our website.
11. Sharing Your Information
We may share your information with trusted service providers who help us operate OMAE, including:
- payment providers
- shipping providers
- website hosting providers
- email marketing providers
- website analytics providers.
These providers receive only the information necessary to perform their services.
We may also disclose information where required by Australian law.
12. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access.
While we work to protect your information, no online transmission or electronic storage method can be guaranteed to be completely secure.
13. Access and Correction
You may request access to the personal information we hold about you.
If any information is inaccurate or incomplete, you may ask us to update or correct it.
Please contact us using the details below.
14. Overseas Disclosure
Some third-party providers used by OMAE may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure your information continues to receive appropriate protection.
15. Children’s Privacy
OMAE does not knowingly collect personal information from children under the age of 16 without appropriate parental or guardian consent.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website together with the date of the most recent update.
17. Privacy Complaints
If you believe OMAE has breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below.
Please include your name, contact details and a brief description of your concern so we can review the matter.
We will consider your complaint and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
18. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
OMAE
Email: hello@omae.com.au
Phone: 0447 263 151