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Orders

When will my order be processed?

Orders are usually prepared within 1–3 business days before being carefully packed and sent on their way.

Can I change my order after placing it?

If your order hasn't yet been packed, we'll always do our best to help. Please contact us as soon as possible.

Shipping

Where do you ship?

We currently ship throughout Australia, with international shipping to be introduced over time.

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery location and the size of your order.

Will I receive tracking information?

Yes. Once your order has been dispatched, you'll receive an email with tracking details.

Returns

Can I return my order?

If something isn't quite right, please contact us. We'll always do our best to find the most appropriate solution.

Further details can be found on our Returns page.

Product Care

How should I store my tea?

Store your tea in a cool, dry place away from direct sunlight and strong aromas.

Reseal the packaging after each use to help preserve freshness.

How long will my tea stay fresh?

For the best flavour and aroma, we recommend enjoying your tea within the suggested period shown on the packaging.

Where can I find the ingredients?

You'll find the full ingredient list for each blend on its individual product page and on the product packaging.

If you have any questions before ordering, we're always happy to help.